tenant:
  name: 'Confluent-CR'
  slug: 'confluence-cr'

access:
  initial_expert_invites:
    - 'Pablo.montero@integra-qc.com'
  initial_dual_access_invites:
    - 'james.j.lopez@gmail.com'
    - 'rblopeziv@gmail.com'
  initial_line_manager_invites: [] # Pablo invites line managers via the admin UI after first login
  initial_projects: [] # Pablo adds projects via the admin UI after first login

ui:
  submission_prompt_text: >
    Please describe the issue you are experiencing on the production line.
    Include the machine or line affected, what you observed, and when the problem started.
  additional_info_prompt_text: >
    To help our expert respond as quickly as possible, please provide the following additional details:
  submission_max_chars: 4000
  post_submission_waiting_body: >
    We're checking whether we need any additional information before routing your issue to an expert.
    This usually takes a few seconds — please wait.
  post_submission_needs_info_body: >
    To help our expert respond as quickly as possible, please answer the questions below.
  post_submission_complete_body: >
    Your issue is now in the queue and an expert will review it shortly.
    You'll receive an email when they respond.

ai:
  provider: 'anthropic'
  model: 'claude-sonnet-4-6'
  temperature: 0.3
  min_info_score_threshold: 0.70
  max_clarification_cycles: 2
  ai_job_timeout_seconds: 120
  data_processing_consent: true

notifications:
  email: true
  slack: false
  whatsapp: false
  include_response_in_email: true
  expert_digest_enabled: true

intake:
  departments:
    - 'Quality'
    - 'Operations'
    - 'Engineering'
    - 'Regulatory Affairs'
    - 'Manufacturing'
  issue_categories:
    - 'Validation'
    - 'Equipment'
    - 'Compliance'
    - 'Deviation'
    - 'CAPA'
    - 'Other'
  affected_systems:
    - 'Sealing'
    - 'Testing'
    - 'Assembly'
    - 'Packaging'
    - 'Labelling'
    - 'Sterilisation'
    - 'Other'
  action_requested_options:
    - 'Approval of proposed strategy'
    - 'Guidance on next steps'
    - 'Regulatory interpretation'
    - 'Review of documentation'
    - 'Other'
  resolution_severity_levels:
    - 'Critical'
    - 'Major'
    - 'Minor'
    - 'Observation'
  resolution_concern_types:
    - 'Process gap'
    - 'Knowledge gap'
    - 'Confusion / unclear guidance'
    - 'Resource constraint'
    - 'Other'
  category_abbreviations:
    Validation: 'VAL'
    Equipment: 'EQP'
    Compliance: 'CMP'
    Deviation: 'DEV'
    CAPA: 'CAP'
    Other: 'OTH'
