tenant:
  name: "Ask QIEN (Operators)"
  slug: "askquien-ops"

access:
  initial_expert_invites: []
  initial_dual_access_invites:
    - "james.j.lopez@gmail.com"
    - "rblopeziv@gmail.com"
  initial_line_manager_invites: []
  initial_projects: []

ui:
  submission_prompt_text: >
    Please describe the issue you are experiencing.
    Include what you observed and when the problem started.
  additional_info_prompt_text: >
    To help route your request as quickly as possible, please provide the following additional details:
  submission_max_chars: 4000
  post_submission_waiting_body: >
    We're checking whether we need any additional information before routing your issue.
    This usually takes a few seconds — please wait.
  post_submission_needs_info_body: >
    To help route your request, please answer the questions below.
  post_submission_complete_body: >
    Your issue is now in the queue. You'll receive an email when there's an update.

ai:
  provider: "anthropic"
  model: "claude-sonnet-4-6"
  temperature: 0.3
  min_info_score_threshold: 0.70
  max_clarification_cycles: 2
  ai_job_timeout_seconds: 120
  data_processing_consent: true

notifications:
  email: true
  slack: false
  whatsapp: false
  include_response_in_email: true
  expert_digest_enabled: false    # No experts in this tenant; digest would be a no-op anyway

intake:
  departments:
    - "Operations"
    - "Engineering"
    - "Other"
  issue_categories:
    - "Equipment"
    - "Compliance"
    - "Other"
  affected_systems:
    - "Other"
  action_requested_options:
    - "Guidance on next steps"
    - "Other"
  resolution_severity_levels:
    - "Critical"
    - "Major"
    - "Minor"
    - "Observation"
  resolution_concern_types:
    - "Process gap"
    - "Knowledge gap"
    - "Other"
  category_abbreviations:
    Equipment: "EQP"
    Compliance: "CMP"
    Other: "OTH"
