tenant:
  name: "Ask QUIEN (Customer Zero)"
  slug: "customer-zero"

access:
  # Experts can access the expert inbox and knowledge base
  initial_expert_invites:
    - "expert@example.com"
  # Dual-access users can access both line manager and expert interfaces
  initial_dual_access_invites:
    - "admin@example.com"
  # Line managers can submit tickets and view their own ticket history
  initial_line_manager_invites:
    - "factorymgr1@example.com"
  # Projects seeded into the projects table on first run
  initial_projects:
    - "Atlas"
    - "Orion"
    - "Line 3 Upgrade"

ui:
  submission_prompt_text: >
    Please describe the issue you are experiencing on the production line.
    Include the machine or line affected, what you observed, and when the problem started.
  additional_info_prompt_text: >
    To help our expert respond as quickly as possible, please provide the following additional details:
  submission_max_chars: 4000
  post_submission_waiting_body: >
    We're checking whether we need any additional information before routing your issue to an expert.
    This usually takes a few seconds — please wait.
  post_submission_needs_info_body: >
    To help our expert respond as quickly as possible, please answer the questions below.
  post_submission_complete_body: >
    Your issue is now in the queue and an expert will review it shortly.
    You'll receive an email when they respond.

ai:
  provider: "anthropic"        # anthropic | openai | bedrock | vertex | ollama
  model: "claude-sonnet-4-6"
  temperature: 0.3
  min_info_score_threshold: 0.70
  max_clarification_cycles: 2
  ai_job_timeout_seconds: 120
  data_processing_consent: true

notifications:
  email: true
  slack: false
  whatsapp: false
  # When true the expert's full response text is included in the notification email body.
  # Set to false to send only a "you have a response" notice with a link to the ticket.
  include_response_in_email: true
  # When true a daily digest email is sent to all experts at 5pm Central America time.
  # Only sent if there are tickets waiting for expert attention.
  expert_digest_enabled: true

intake:
  departments:
    - "Quality"
    - "Operations"
    - "Engineering"
    - "Regulatory Affairs"
    - "Manufacturing"
  issue_categories:
    - "Validation"
    - "Equipment"
    - "Compliance"
    - "Deviation"
    - "CAPA"
    - "Other"
  affected_systems:
    - "Sealing"
    - "Testing"
    - "Assembly"
    - "Packaging"
    - "Labelling"
    - "Sterilisation"
    - "Other"
  action_requested_options:
    - "Approval of proposed strategy"
    - "Guidance on next steps"
    - "Regulatory interpretation"
    - "Review of documentation"
    - "Other"
  resolution_severity_levels:
    - "Critical"
    - "Major"
    - "Minor"
    - "Observation"
  resolution_concern_types:
    - "Process gap"
    - "Knowledge gap"
    - "Confusion / unclear guidance"
    - "Resource constraint"
    - "Other"
  category_abbreviations:
    Validation: "VAL"
    Equipment: "EQP"
    Compliance: "CMP"
    Deviation: "DEV"
    CAPA: "CAP"
    Other: "OTH"
